Terms

LetsLaunch is a business name of Project Array LLC, a California limited liability company. It is the name I, Jacob, use for website work. “I” and “me” on this page mean that business.

Every project is quoted. Before any work starts you get the scope and a fixed price in writing. That price does not change for the scope we agreed.

If you want something added later, I quote the addition first and only build it once you agree.

A project is paid in two parts: a deposit before I start, and a final payment before the site goes live. The amount of each is in your quote.

You pay on a private link on this site. Whop, the payment processor, takes the payment and emails your receipt. Your card details go to Whop and never to me.

The site goes live, or is handed over, once the final payment has been made.

Work begins when your deposit is paid. The deposit pays for the time I set aside and the work that starts with it, so it is not refundable after that, unless I cancel the project.

If I cancel, or cannot finish what we agreed, I refund everything you paid for work I did not deliver.

The final payment is not refundable once the site is live or has been handed over.

If you were charged twice or charged the wrong amount, tell me and I refund the difference in full.

Upkeep is optional and is quoted separately. If you take it, you are charged the amount in your quote on the day you start and again every 30 days until you cancel.

You can cancel at any time. The quickest way is to send this cancellation email, or you can call or text me. Cancelling stops every future charge, and upkeep continues to the end of the 30 days you have paid for.

Charges already made are not refunded. If a charge goes through after you asked me to cancel, I refund it.

You can stop a project at any time by telling me. You owe nothing further, and the refund terms above apply to what you have already paid.

Your copy, photos, logins and decisions, when the project needs them. A launch date is something we set together for your scope, and it moves if the things I am waiting on arrive late.

You are responsible for having the right to use whatever you give me to put on your site: photos, logos, text, names. If someone makes a claim about that material, it is yours to answer and to cover.

Once the final payment is made, the finished site is yours: its design, its content and the code I wrote for it. Your domain and any accounts opened in your name stay yours throughout.

I keep the right to reuse my general methods and components in other work. Open-source parts and licensed fonts or photos stay under their own licences.

Services your site runs on, such as hosting, a booking tool or a payment processor, belong to the companies that run them and come with their own terms and fees. After launch, and unless you take monthly upkeep, keeping those services paid and the site updated is yours. I can quote changes whenever you want them.

I may show the finished site as an example of my work. Tell me if you would rather I did not.

I build the site we agreed. For 30 days after launch I fix faults in my work at no charge. Beyond that the site is provided as built, with no other promises.

I do not promise a search ranking, a number of customers or a level of sales, and I am not responsible for outages at a company your site depends on.

If something goes wrong that is my fault, the most I owe you is what you paid me in the 12 months before the problem, except where the law does not allow a limit.

These terms are governed by the laws of California. Any dispute is heard in the courts of Los Angeles County, California.

If I change these terms, the version in force when you paid is the one that applies to you.

Email hello@letslaunch.co. What this site collects about you is on the privacy page.